Good to know
How does arrival work?
Self check-in with a lockbox is available from 3 pm. We send your instructions before arrival. Check-out is by 11 am. Different times require prior agreement.
Where can I see the total price?
Enter your dates and number of guests in the Smoobu booking tool to see the price and listed fees. Any local visitor tax depends on personal circumstances; please ask before booking if anything is unclear.
How does the best price promise work?
Before booking, send us the link and a screenshot of the lower offer that you can book. We compare the apartment, dates, guest count, included services and comparable payment and cancellation terms. Eligible Genius and mobile rates count too.
Can I cancel free of charge?
The cancellation terms of your booked rate apply. Free cancellation is not a general standard. Check the conditions shown before you complete your booking; our cancellation page explains the existing default terms.
Is parking available?
Park & Therme includes one free private parking space. A private space at Suite Kaisergrün may be available; please ask about availability and conditions before booking.
Are pets allowed?
Pets require express prior agreement. Please also contact us before arriving with an assistance dog. Smoking, parties and events are not allowed.